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Companies not Using AI Will Lose Sales

Mind Meld with the Customer How would you like to mind-meld with the customer, as if you had perfect knowledge of all information pertinent to the sale? With AI, this might just become a reality. Thanks to large-scale computation, AI has now exceeded beyond-human...

The AI Paradigm: Scaling

The emergence of Large Language Models with their impressive beyond-human performance (in many benchmarks) gives us reason to ask: what is the strategic value of the underlying principles to the enterprise? As an antidote to many AI books with faux-paradigms, I...

Mindless Data

I my last post, I wrote about being “data driven” operationally, and in the post before that I wrote about the mindsets that surround using machine learning models. Let me try to marry the two ideas. There is a widely shared mindset that models are somehow...